I remember a time when we were not letting in visitors, and a couple came in. The wife had a procedure. We told the husband that he would have to say his goodbyes at the door. I told the gentleman that we would take good care of his wife. When I told him he had to leave, he started crying, saying that he hadn’t left his wife in 50 years. That was a hard moment to deal with at the hospital.

Guy, Emergency department Hospital Security

Clackamas, OR